Social Intents
An AI-powered customer service solution that provides real-time support and sales through messaging platforms.
- Region
- Overseas
- Pricing
- Free + Paid
- Open source
- No
- Source
- TheresAnAIForThat
- Added
- 2026-06-16
- Last verified
- 2026-06-16
Overview
Social Intents is a leading AI customer service and real-time chat platform designed for Microsoft Teams, Slack, and Google Chat. The platform leverages AI chatbots such as ChatGPT, Claude, and Gemini to automatically handle 75% of inquiries. It's an excellent alternative to Intercom, Zendesk Chat, and Drift, especially for teams looking to conduct real-time chats without needing a separate dashboard. Users can respond to customers directly from Teams, Slack, or Google Chat with no additional training required. All plans include unlimited team members, enabling businesses to scale support without increasing costs.
Key features
- ▪Multi-channel support: website, WhatsApp, SMS, and more
- ▪AI chatbots automatically handle 75% of queries
- ▪Respond directly from Teams/Slack/Google Chat
- ▪No seat-based pricing—supports unlimited team members
Use cases
Pros
- ＋Multi-channel integration
- ＋High automation rate
- ＋No additional training needed
- ＋Flexible team scaling
Limitations / notes
- －Requires internet connection
- －Low learning curve but requires adaptation to a new tool
Who it's for
This overview was compiled by AI from public sources and may contain inaccuracies — please refer to the official site.
FAQ
Is it free?
It offers a 14-day free trial, after which payment is required.
Do I need to use a VPN or scientific internet access?
No, it is accessible globally without requiring a VPN or special network setup.
Does it support Chinese?
Yes, it supports multiple languages including Chinese.
Can it be used commercially?
Yes, it is suitable for commercial use.
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